Shipping policy

Introduction

Welcome! At ActiveKnee, we are committed to delivering your orders promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices.

Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs:

  • Standard Shipping Europe: The transit time is 5-15 business days. Including the processing time the total delivery time will be 6-18 business days, depending on your location.
  • Standard Shipping US & Canada: The transit time is 6-12 business days. Including the processing time the total delivery time will be 7-15 business days, depending on your location.
  • Standard Shipping Australia & New Zealand: The transit time is 5-15 business days. Including the processing time the total delivery time will be 6-18 business days, depending on your location.
  • Standard Shipping UK: The transit time is 5-15 business days. Including the processing time the total delivery time will be 6-18 business days, depending on your location.

Delivery times are estimates and may vary based on your location and external factors.

Order Processing Time

  • Processing Time: Orders are processed within 1-3 business days (Monday-Saturday).
  • Order Cut Off Time: Orders placed after 5:00 PM (EST) or on weekends/holidays will be processed on the next business day.

Shipping Rates

Shipping charges are calculated based on the weight and dimensions of your order, and the shipping method chosen. Rates will be displayed at checkout. We offer free shipping on all orders above 40$.

International Shipping

We ship worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs fees, taxes, or import duties.

Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at team.activeknee@gmail.com within 30 days of the delivery date for assistance.

Incorrect Address

lease ensure your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.